Please note that once your registration has been accepted by CLAC, the following terms and conditions apply.

Course Dates
All CLAC courses run from Sunday to Sunday and are charged accordingly. Students wishing to arrive on a different day will still be charged for the whole week unless specifically agreed in advance with the management. Unscheduled airport transfer fees may also apply.

Payments
Once a student’s registration has been accepted the following payment terms apply:

If the booking is made more than 8 (eight) weeks before the course starts there are two payment options:

Option 1:
The total fees can be paid at the time of booking and a receipt will be issued for full payment

Option 2:
The deposit is paid to secure the booking and the balance of fees is payable no less than 8 (eight) weeks before the course start date.

For bookings made less than 8 weeks before the start of the course the fees are immediately payable in full.

Conditions
In order for us to track your payment, please quote the STUDENT NAME and INVOICE NUMBER on all payment and invoice queries. The Invoice Number can be found at the top of your invoice. CLAC BANK DETAILS are at the foot of the invoice.

Students may be refused admittance to a course if full payment has not been made prior to its start

The deposit is a non-refundable administrative charge

Cancellations
Notice of cancellation must be made in writing to CLAC management. Failure to provide written notification may result in additional charges being incurred.

Up to 8 (eight) weeks before the course start CLAC will offer a full refund less the non-refundable administrative charge.

Less than 8 (eight) weeks before the course start: 100% of fees are payable. Please note that CLAC includes in the fees cancellationinsurance for all overseas students from the time the full fees are paid.

Please note insurance does not cover ”any expenses incurred as a result of regulations or order made by any Public Authority or Government”.  You may wish to arrange your own insurance to protect against this possibility.

Complaints
If you have a complaint please contact us in writing including full details of your grievance.

Complaints should be sent to: Anne George – Company Director, 9 Joscelynes, Stapleford Cambridge, CB22 5EA. E-mail: anne@clac.org.uk