Terms and Conditions
Please note that once your registration has been accepted by CLAC, the following terms and conditions apply.

Payments
If you book your course more than 8 (eight) weeks before the course starts, you have two payment options:

Option 1:
You pay the total amount at the time of booking.

Option 2:
You pay a deposit (20%) to secure your booking and the balance within 30 days. You are responsible for ensuring that the fees are paid in full.

If you book your course less than 8 weeks before the start date you must pay the full amount at the time of booking.

In order for us to track your payment, please quote the STUDENT NAME and INVOICE NUMBER on all payments and payment queries. The Invoice Number can be found on your invoice.

Please note that the deposit (20%) is non-refundable.

Included in the Fees

  • 20 Hours of English Tuition per week: 15 Hours of English Classes, 5 Hours of English Plus
  • English Plus options: Film & Photography, Dance & Drama, Football Academy, Yoga & Wellbeing, Forest School
  • 100 hours of English immersion in total each week through classes, academies and activities
  • Full Board Residential Accommodation in shared bedrooms and all meals and snacks
  • Insurance covering cancellation
  • Return airport transfers from Gatwick, Heathrow or Southampton
  • Ultimate all-inclusive core social programme including local day trips
  • Full day excursions to London, Brighton or Portsmouth
  • Small classes taught by qualified and engaging English teachers
  • 1:4 Staff to Student ratio for exceptional levels of care
  • Maximum 15% of any single nationality (so that English is the common language)
  • Free WiFi, Course T-shirt, Certificate, Report and Photo Memories
  • 92% ‘Excellent’ rating by students in 2019

Visa Support

No visa support documentation will be provided until all fees due have been received. If a visa application is rejected or delayed you must inform us in writing at least 28 days before the course start date.

Failure to do this may result in charges being incurred. We will refund all fees except the deposit if notified as above and on receipt of the visa refusal letter.

Cancellations for all non-visa related reasons will be subject to the terms and conditions details.

Cancellations and Refunds:

Notice of cancellation must be made in writing. Failure to provide written notification may result in additional charges being incurred.

Up to 8 (eight) weeks before the course start CLAC will offer a full refund less the non-refundable deposit.

Up to 4 (four) weeks before the course start: 50% of fees are payable.

Less than 4 (four) weeks before the course start: 100% of fees are payable. Please note that CLAC provides comprehensive insurance for all students from the time the full fees are paid (see below).

Please note insurance does not cover ”any expenses incurred as a result of regulations or order made by any Public Authority or Government.” You may wish to arrange your own insurance to protect against this possibility.

Complaints:

If you have a complaint please contact us in writing including full details of your grievance.

Complaints should be sent to:
William George – Company Director
19 Church Street
Stapleford, Cambridge
CB22 5DS
United Kingdom

e-mail: will@clac.org.uk

Do not book your flights until your course booking is confirmed. Please send through your flight details as early as possible. If flight details are not provided at least 10 working days before travelling, it may not be possible to organise the transfer. Only flights arriving between 9am and 6pm or departing after 11am on the specified arrival and departure days (Sunday) are included in the course fees. We reserve the right to charge extra for flights arriving or departing outside these times. Important: Flight arrangements are the sole responsibility of the parents/guardians.

CLAC will not accept any responsibility for students who are denied boarding because they are underage or who have not been registered as unaccompanied minors (UM) in accordance with airline regulations.

Important: CLAC will NOT make payments for over-weight suitcases so please ensure students are aware of their baggage allowance and pack accordingly. For children sent home for any reason, including national disasters, sickness, family emergency or poor behaviour, Cambridge Language and Activity Courses (CLAC) will NOT be responsible for any costs associated with this.

CLAC provides insurance for all students upon payment of the deposit or the full course fees. Full details of the terms and conditions are available on request. Please note that CLAC cannot be held responsible for the loss or theft of personal property. Cover is provided by StudentGuard+ who can be contacted at:

Crystal House, Buckingway Business Park, Swavesey, Cambridge, CB24 4UL. Telephone: 01954 233650

Special Offers:

  • Special offers are at the discretion of the Directors.
  • Any discount offers, including early bird bookings, are subject to the limitations as described in the offer, and are not valid for existing bookings.

General Information

    • We reserve the right to change course arrangements and prices if necessary.
  • Please note that all courses and course components are run subject to demand.
  • Children will be placed in a class appropriate to their language level, maturity and age.
  • Information is correct at time of going to print but may be subject to change.
  • Once the course has started, we reserve the right to move students to another class more appropriate for their language level.

Information correct as of 1st February 2020.

Medical Information

We cannot accept students on our courses unless we have parental consent to act on your behalf in the case of a medical emergency. You must inform us of any specific information which is not included on the Registration Form, but which applies to the Welfare of your child.

We regret that any child arriving with a serious medical condition or behavioural problem not previously reported and agreed by the Course Directors, or which requires regular staff supervision, may be sent home with no refund of fees.

Privacy Policy

At Cambridge Language and Activity Courses (CLAC) we are committed to safeguarding and preserving the privacy of our clients, students, staff, website visitors and third parties and to ensuring that their personal data we collect, store and process is treated correctly and lawfully.

Please refer to our Privacy Policy.

Terms and Conditions Enquiry

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    For Course Bookings
    Oggi Tomic
    Will-George
    For Agents and Schools
    William George
    Awards and Accreditations